Answer :
Final Answer:
The correct answer is option b. At no credit terms, the customer survey score falls to about 98.5% of the maximum, at 30 days, the score is 92%, and at 60 days, the score is 65%. (option a)
Explanation:
The customer survey scores are indicative of the impact of account receivables lag on sales. At no credit terms, where there is presumably immediate payment, the score falls to about 98.5% of the maximum. This minor decrease reflects a slight impact on customer satisfaction due to the absence of credit terms.
As credit terms extend to 30 days, the customer survey score further drops to 92%. This reduction signifies a more significant impact on customer satisfaction as delayed payments may lead to increased dissatisfaction. Finally, at 60 days, the score decreases even more significantly to 65%, highlighting the substantial negative impact on customer satisfaction when account receivables lag for an extended period.
In summary, the progression of survey scores from 98.5% to 92% and finally to 65% aligns with the expected trend in customer satisfaction as account receivables lag increases. Option b accurately represents the impact of credit terms on customer survey scores, providing a comprehensive view of how delayed payments affect customer satisfaction over different timeframes. (option a)
