Answer :
The scenario described in the question involves Trinity Berg writing a memo to her employees. This action can be analyzed using the communication process, which includes several stages that facilitate effective communication.
In this context, one of the key stages is encoding. Encoding is the process by which the sender of a message converts their thoughts or ideas into a communicable form, such as writing or speaking. When Trinity Berg writes a memo, she is transforming her thoughts and ideas into written words. This makes option a. encoding the correct answer.
Encoding occurs at the start of the communication process, where the sender decides on the message they want to convey and the best way to express it.
Communicating, on the other hand, is a broader term that refers to the overall exchange of information.
Messaging often refers to the content of what is being communicated but not specifically the process of converting thoughts into words.
Decoding is the process used by the receiver to interpret or make sense of the message.
Transmission involves the actual sending and delivery of the encoded message through a medium.
Understanding this helps in recognizing that the act of putting thoughts onto paper is a specific part of the communication process—encoding.
